Refund policy

ÀRÀ SKYN is dedicated to curating innovative products. From anti-acne solutions to youth sustaining ingredients, we aim to bring you products you'll fall in love with.

However, we understand that not every product will work for every person. If you're not completely satisfied with a product, start a return and send us your items within 30 days of your purchase date. We're happy to discuss your concerns and recommend products that might be a better fit for you.

RETURNS

To be eligible for refund or exchange:

  • Returns must be postmarked within 30 calendar days from the date you received the product

  • Items must be returned unopened, undamaged, and in their original packaging.

  • A copy of your receipt from ÀRÀ SKYN must be included with the return.

Please Note:  We are unable to offer exchanges or refunds for products returned due to skin irritation/adverse reaction. We stand by the quality of our products, but certain ingredients (e.g. retinol) may cause irritation to very sensitive skin. To help you avoid irritation or allergic reaction, a full ingredient list is displayed on each product page. Please review ingredient list before making your purchase.

To start a return, you can contact us at araskyn828@gmail.com. Please note that returns will need to be sent to the following address: 2909 Oshields Ct SW Marietta GA 30060

If your return is accepted, we’ll notify you, as well as give you instructions on how and where to send your package. Please note that customer pays for return shipping. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at araskyn828@gmail.com. 

 

Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at araskyn828@gmail.com.